The Brand

Who is KASAI?

KASAI is a premium womenswear brand designed and produced in our atelier in Bucharest, Romania. We work in small, intentional batches rather than on factory lines. Every garment is made with care, using materials sourced from heritage suppliers in Italy, Germany, and Poland, many with over a century of production legacy. We operate on a slow fashion philosophy: deliberate creation, conscious materials, and a deep respect for the body and the environment.

Is KASAI an established brand?

Yes. KASAI has presented two official collections at Milano Fashion Week, organised by the Camera Nazionale della Moda Italiana (CNMI), the governing body of Italian fashion and one of the most respected institutions in the global industry. Official CNMI calendar placement is not open to all. It is an acknowledgement of creative and professional standing. Our work has been featured in Marie Claire, Harper’s Bazaar, Cosmopolitan, and Elle, and worn by public figures across Europe. You can explore our editorial archive on our Website and follow our ongoing work on Instagram at @studiokasai.

Where are KASAI garments made?

Every garment is made in our atelier in Bucharest, Romania. We do not outsource production to factories. Our team handles each piece from pattern to finish, which is why our batches are small, our timelines are honest, and our quality standard is consistent.

What materials does KASAI use?

We work predominantly with natural and premium-grade materials: Italian silks, virgin wool, Tencel denim, cupro, cotton, and viscose, sourced from suppliers and farms with decades or centuries of heritage in their craft. Where we use blended fabrics, this is indicated on the product page and care label. All garment linings are made from 100% natural fabric, ensuring breathability and skin comfort in every piece.

What does KASAI stand for?

A slow, conscious approach to dressing. We believe clothing should be considered, chosen deliberately, worn meaningfully, and kept for a long time. We create for women who are not chasing trends but building a wardrobe that reflects who they are.

Sizing and Fit

How do I find my size?

Our full size guide and international conversion table, covering EU, IT, FR, US, and UK sizing, is available on the Size Guide page of our Website. We recommend taking your measurements before ordering and comparing them directly to our size chart rather than relying on your usual size in another brand.

Do your garments run true to size?

It varies by style and silhouette. Each product page includes Fit Notes with specific guidance on how that particular garment fits, whether we suggest sizing up for a looser drape or sizing down for a closer fit. Please read these before selecting your size.

I am between two sizes. What should I do?

Check the Fit Notes on the product page first. If you are still unsure, contact us at contact@kasai-studio.com before placing your order. Our team is available to advise you based on your measurements and the specific garment you are considering.

What if my order does not fit when it arrives?

Contact us at contact@kasai-studio.com and we will guide you through the return process. We recommend choosing store credit for size-related returns, as it allows you to immediately place a new order in the correct size without waiting for a cash refund to process.

Orders and Production

What is the difference between an In-Stock item and a Made-to-Order item?

In-Stock items exist in our inventory and will be dispatched within 1 to 3 business days of your order confirmation. Made-to-Order items are produced specifically for you after your order is placed. Dispatch takes 10 to 15 business days. This is not a delay, it is the process. Your piece is being made. The product type and dispatch window are clearly stated on every product page.

Can the status of a product change between Made-to-Order and In-Stock?

Yes. When demand for a made-to-order style increases, we may produce a small stock run and make it available for faster dispatch. The product page will always reflect the current status and dispatch window at the time of your purchase.

Can I cancel or change my order after placing it?

For in-stock items, please contact us immediately at contact@kasai-studio.com, as we dispatch within 1 to 3 business days. For made-to-order items, cancellations are possible before production begins. Full details are in our Returns and Refund Policy, Section 9.

I placed an order and have not received a confirmation email. What should I do?

Check your spam or junk folder first. If nothing is there, contact us at contact@kasai-studio.com with the name and email address used at checkout.

Shipping and Delivery

How much does shipping cost?

Shipping is complimentary on all orders delivered within Romania and the European Union. For international orders outside the EU, shipping is complimentary on orders of €900 or above. For international orders below this threshold, the shipping cost is displayed at checkout before payment.

How long will my order take to arrive?

Which couriers do you use?

Fan Courier for Romania and DHL Express for all EU and international destinations. Both provide full parcel tracking. You will receive a tracking reference by email once your order is dispatched.

Do you ship to my country?

We ship worldwide, with very limited exceptions related to international sanctions or carrier restrictions. If you are unsure, contact us before placing your order.

Will I have to pay customs duties or import taxes?

If you are ordering from within the European Union, no. All EU orders include VAT and no additional charges will apply upon delivery. If you are ordering from outside the EU, import duties, customs fees, and local taxes are the responsibility of the recipient and vary by country. Please see our Shipping Policy, Section 6 for guidance.

My tracking has not updated in several days. Is my parcel lost?

Tracking occasionally pauses during customs processing or courier hub transfers, particularly for international orders. If your tracking has not updated for more than 5 business days, contact us at contact@kasai-studio.com.

Returns and Refunds

What is your return policy?

You have 14 calendar days from the date of delivery to initiate a return on eligible items. Items must be unworn, unwashed, and returned with all original KASAI tags and packaging intact. Full conditions are set out in our Returns and Refund Policy.

How do I initiate a return?

Email us at contact@kasai-studio.com with your order number and the item(s) you wish to return. We will respond within 2 business days with instructions. Please do not send items back before receiving confirmation from us.

Do I have to pay for return shipping?

• Romania and EU with store credit: KASAI provides a prepaid return label at no charge.
• Romania and EU with cash refund: You arrange and pay for return shipping.
• International with store credit: You pay return shipping, but your store credit is issued at 110% of the purchase price.
• International with cash refund: You arrange and pay for return shipping.

What is store credit and how does it work?

Store credit is a digital code issued to you by email, equal to the value of your returned item, or 110% for international returns choosing this option. It is valid for 12 months from issue and can be applied to any future purchase on our Website at checkout. It cannot be exchanged for cash.

When will I receive my refund?

Cash refunds are processed within 14 calendar days of us receiving and inspecting your returned item. Store credit is issued within 5 business days of receipt and inspection.

Can I exchange an item directly?

We do not currently operate a direct exchange system. To exchange a size or style, return your item and place a new order, applying your store credit at checkout if you choose that refund method.

Product Care

How should I care for my KASAI garments?

Care instructions specific to each garment’s fabric composition are printed on the inner care label and listed on the product page. For detailed guidance by fabric type, please visit our Fabric and Care Guide on our Website.

My garment has a defect or fault. What should I do?

Contact us at contact@kasai-studio.com within 48 hours of delivery with your order number and clear photographs of the issue. Our first step is always repair or replacement at no cost to you. Under Romanian and EU law, you benefit from a 2-year legal guarantee of conformity on all purchases.

Payments

What payment methods do you accept?

We accept Visa, Mastercard, Google Pay, and Apple Pay, all processed securely through Netopia Payments. Bank transfer is also available. All transactions are encrypted and your card details are never stored by KASAI.

What currency will I be charged in?

Romanian customers are charged in RON. International customers are charged in EUR. The applicable currency and total price, including any shipping cost, are displayed at checkout before payment is confirmed.

Is it safe to pay on your Website?

Yes. Our Website uses SSL/TLS encryption for all transactions. Payment processing is handled exclusively by Netopia Payments, a certified and regulated payment service provider. KASAI does not store or access your card details at any point.

Staying Connected

How can I learn more about the brand and upcoming collections?

Follow us on Instagram at @studiokasai for editorials, campaign imagery, behind-the-scenes content, and new arrivals. You can also subscribe to our newsletter. Our editorial archive, including features in Marie Claire, Harper’s Bazaar, Cosmopolitan, and Elle, is available on our Website.

How can I contact KASAI directly?

Email: contact@kasai-studio.com, we respond within 2 business days. Website: www.kasai-studio.com. For unresolved disputes, you may contact ANPC at www.anpc.ro or the EU ODR Platform at https://ec.europa.eu/consumers/odr.

© 2026 KASAI. All rights reserved.